btv138Terms of Use

When you create an account on btv138, you agree to our terms governing account use, deposits, withdrawals, bonus conditions, and dispute resolution. Our terms apply to all users accessing our platform via browser or mobile app, across all game categories—football markets, live-dealer tables, slots, and esports betting. We set out these conditions to ensure fair, transparent service and to clarify each party's rights and responsibilities.

Our service is available only in jurisdictions where local law permits online gaming and sportsbook activity. By creating an account, you confirm that you are of legal age, that access and use comply with your jurisdiction's law, and that you have read and accepted these terms. We do not verify your legal standing on your behalf—that responsibility rests with you as the user.

This page covers account creation, deposit and withdrawal rules, bonus terms, prohibited conduct, settlement of disputes, and our liability limitations. If you have questions about any term, contact our support team in English or Indonesian via live chat, email, or phone.

Account Creation and Use on btv138

To open an account on btv138, you provide your name, email, phone number, date of birth, and address. You agree that all information is accurate and current. We reserve the right to request verification documents (government ID, proof of address) at account creation or anytime during your use. We conduct Know Your Customer (KYC) verification before processing your first withdrawal. This process typically takes a few hours; we notify you once verification is complete or if we need additional documents.

Your account is personal and non-transferable. You are responsible for maintaining the confidentiality of your password and for all activity under your account. If you suspect unauthorized access, notify us immediately via support. We can reset your password or lock your account pending verification. We do not hold liability for unauthorized activity if you failed to protect your login credentials.

We reserve the right to suspend or close any account that violates our terms, engages in fraudulent activity, or fails verification checks. If we close your account, any remaining balance (less applicable fees) is returned to your registered payment method within standard banking windows.

Age requirement

You must be of legal age in your jurisdiction to use btv138. We do not permit minors to create accounts or wager.

One account per person

Each user may hold only one active account on btv138. Multiple accounts are prohibited and subject to closure.

Identity verification

KYC documents must match the name and address on your account. We reserve the right to request additional verification at any time.

Deposits and Withdrawals on btv138

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet). Deposit amounts are credited to your wallet immediately upon payment confirmation. We do not impose deposit fees; any costs are charged by your bank or e-wallet provider. You are responsible for ensuring your deposit destination is correct—we cannot retrieve funds sent to incorrect accounts.

Withdrawals are processed only from verified accounts. You request a withdrawal from your wallet, specify your destination bank or e-wallet, and our team processes it within standard banking hours. Most withdrawals complete within 24 hours of approval. Holiday periods (Idul Fitri, Idul Adha, Imlek) may extend timelines. We do not charge withdrawal fees; any costs are imposed by your bank or payment provider.

If a deposit or withdrawal fails, contact our support team immediately. We investigate the issue and either retry the transaction or refund your funds. Refunds are returned to your original payment method within standard banking windows.

Bonus and Promotion Terms on btv138

We may offer bonuses (welcome credits, deposit matches, free spins) subject to specific terms. Each bonus carries a playthrough requirement—a minimum number of times you must wager the bonus before converting it to withdrawable balance. These requirements are displayed in the bonus offer page on btv138 before you accept.

Bonuses are credited to your account only after you opt in. You may decline any bonus offer. Once credited, a bonus expires if not played within the specified timeframe (typically 30 days). Bonuses cannot be withdrawn as cash; only winnings generated from bonus play can be withdrawn (less the playthrough amount).

We reserve the right to modify, cancel, or reclaim bonus credits if you violate our terms—for example, if you exploit system errors or engage in prohibited conduct. Bonus abuse (using multiple accounts or manipulating odds) results in account closure and forfeiture of all credits.

Prohibited Conduct on btv138

When using btv138, you agree not to:

• Create multiple accounts or share your account with others
• Engage in fraudulent activity, such as payment disputes on legitimate transactions
• Use automated tools, bots, or scripts to access the platform or manipulate odds
• Exploit system errors or bugs to gain unfair advantage
• Collude with other players or our dealers to fix outcomes
• Access the platform from a jurisdiction where online gaming is prohibited by law
• Use obscene or abusive language in our chat or support channels
• Attempt to hack, reverse-engineer, or interfere with our platform's security

Violation of any prohibition results in account closure, forfeiture of balance, and potential legal action. We report suspected fraud to relevant authorities. We do not issue refunds for accounts closed due to prohibited conduct.

Settlement and Dispute Resolution on btv138

All sports results and game outcomes are final once settled by our system. For football markets on Liga 1, Piala Indonesia, Piala AFF, and Champions League, we settle bets according to official league sources. For live-dealer games and slots, outcomes are determined by our certified random number generator and cannot be appealed once the round closes.

If you believe a bet was settled incorrectly, contact our support team within 48 hours of settlement with details. We review the transaction and either correct the error or explain our settlement decision. If you remain dissatisfied, you may request escalation to our disputes team. We aim to resolve disputes within 7 business days.

Our decision on settlement and disputes is final. We do not reverse settled outcomes except in cases of system error documented in our logs. For unresolved disputes, you may pursue local legal remedies in your jurisdiction.

Our Liability and Jurisdiction on btv138

We at btv138 provide our platform "as is" without warranty. We do not guarantee uptime, accurate odds, or freedom from technical issues. We are not liable for losses resulting from service interruptions, payment delays, system errors, or your account being locked. Our maximum liability for any claim is limited to the amount you deposited in the preceding 12 months.

These terms are governed by the laws of the jurisdiction where btv138 operates. You agree to resolve disputes through arbitration or local courts if applicable. You waive the right to class-action lawsuits. If any provision of these terms is found unenforceable, the remaining provisions remain in effect.

We at btv138 reserve the right to modify these terms at any time. Changes are effective immediately upon posting. Your continued use of btv138 after changes constitutes acceptance of the updated terms. We encourage you to review these terms periodically and contact our support team in English or Indonesian if you have questions.