btv138 Platform Privacy Notice

This page describes what we collect when you use btv138 and how we keep that data protected. We operate an online gaming and sportsbook platform serving users where local law permits. Our data practices reflect industry standards for account security, payment processing, and legal compliance. We do not sell your personal information to third parties for marketing purposes.

When you create an account on btv138, you provide your name, email, phone number, date of birth, and address. During account verification (KYC), you upload a government ID and proof of address. We use this information only to verify your identity, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet), and comply with legal obligations. We store these documents securely and do not share them with marketing partners or unrelated third parties.

This notice covers our collection, use, storage, and protection of your data. If you have questions about your privacy on btv138, contact our support team via live chat, email, or phone during business hours.

What Data We Collect on btv138

We collect information in two ways: what you provide directly, and what we gather from your activity on our platform.

Direct information

When you sign up for btv138, we ask for your email, phone number, full name, date of birth, and residential address. During account verification, you upload a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We collect this information to verify your identity and comply with anti-money laundering and know-your-customer (KYC) regulations.

Activity information

We track your activity on btv138: which games you play, how much you bet, which payment methods you use, your login times and IP addresses, and your support interactions. We use this data to manage your account, process withdrawals, detect fraud, and improve our platform. We also track whether you access btv138 from Jakarta, Surabaya, Bandung, Medan, or other locations—this helps us understand regional usage patterns and adjust our services.

Payment information

When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, our payment processors collect transaction details: the amount, date, your payment method, and reference ID. We store a record of these transactions in your account history. We do not store your complete bank account number or e-wallet credentials—payment processors handle sensitive payment data separately and securely.

Account data

Name, email, phone, date of birth, address, government ID, proof of address. Collected during signup and verification.

Activity logs

Login times, IP address, games played, bet amounts, support chats. Collected continuously during your use of btv138.

Payment records

Transaction amounts, dates, payment method used, processor reference ID. Stored for your account history and withdrawal processing.

Device information

Browser type, operating system, device model (if using our app). Used for compatibility and security checks.

How We Use Your Data on btv138

We use the data we collect for the following purposes:

• Account management: We verify your identity, maintain your account, process logins, and handle password resets.
• Payment processing: We use your information to process deposits and withdrawals through our payment partners. We share only necessary details with payment processors—not your full ID or address beyond what processors require.
• Fraud detection: We monitor account activity for suspicious patterns (multiple logins from different countries, unusually large bets, rapid withdrawals). If we detect suspected fraud, we may freeze your account pending investigation.
• Legal compliance: We retain transaction records and account data as required by law. If authorities request information about your account, we comply with legal process (subpoena, court order).
• Platform improvement: We analyze aggregate usage data (not tied to your name) to understand which games are popular, which payment methods users prefer, and how we can improve our services. For example, we track that Liga 1 betting is popular during match seasons and that mobile banking is a common payment method in Jakarta.
• Customer support: Our support team accesses your account history, transaction records, and chat logs to help you with issues—forgotten passwords, payment questions, game rule clarifications.

Where We Store Your Data

Our servers may sit outside your jurisdiction—potentially in Southeast Asia, South Asia, or Europe depending on our infrastructure needs. We use encryption (SSL/TLS) to protect data in transit between your device and our servers. Data at rest (stored on our servers) is protected by access controls and firewalls. We do not publicly disclose our exact server locations for security reasons.

We retain your account data as long as your account is active. If you close your account, we delete most personal information within 30 days, but we retain transaction records for legal compliance (typically 5-7 years, depending on jurisdiction). If we suspect fraud or illegal activity, we may retain data longer for investigation.

Third Parties Who Access Your Data on btv138

We share your data with the following third parties:

• Payment processors: local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment. We share only the information necessary to complete your transaction—your name, account number (for bank transfers), and transaction amount.
• KYC providers: We may use third-party identity-verification services to confirm your government ID and address. These providers see your ID and address proof but not your activity on btv138.
• Legal authorities: If a court order, subpoena, or regulatory request compels us to disclose your information, we comply. We notify you of such requests when permitted by law.
• Fraud prevention services: We may share transaction data with fraud-detection providers to prevent money laundering and account takeover.
• Analytics providers: We use services like Google Analytics to track aggregate platform usage. These providers see anonymised data (not tied to your name) about page views, game popularity, and traffic sources.

Cookies and Tracking on btv138

We use cookies to remember your login session, track your activity on btv138, and improve your experience. When you visit btv138, your browser automatically stores cookies that allow us to identify you on future visits without re-entering your password every time. We use session cookies (deleted when you close your browser) and persistent cookies (stored for longer periods to remember preferences).

Third-party services (Google Analytics, payment processors) may also set cookies on your device to track your activity across the web. You can disable cookies in your browser settings, but doing so may prevent btv138 from functioning correctly.

Your Rights on btv138

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. If you wish to exercise these rights on btv138, contact our support team. We will respond within standard timeframes (typically 14-30 days depending on your location).

• Access: You can request a copy of all data we hold about you. Log into your btv138 account to view your activity history, or contact support to request your full data export.
• Correction: You can update your email, phone, address, or other account details from your account settings anytime. Contact support if you need help.
• Deletion: You can close your btv138 account anytime. We delete most personal data within 30 days, but we retain transaction records for legal compliance.
• Data portability: You can request your data in a portable format (e.g. CSV) so you can move it to another service. Contact support to request this.

Updates to Our Privacy Policy

We may update this privacy notice from time to time to reflect changes in our practices, technology, or law. We will notify you of significant changes via email or in-app notification. Your continued use of btv138 after updates means you accept the new policy. We recommend reviewing this page periodically to stay informed about how we handle your data.

Privacy at btv138: Summary

We at btv138 collect your name, email, phone, address, and government ID to verify your account and process payments. We use this data to manage your account, detect fraud, comply with law, and improve our platform. We do not sell your information to marketers. We share data only with payment processors, KYC providers, legal authorities, and fraud-prevention services. You have the right to access, correct, and delete your data. Our support team is available in English and Indonesian to answer privacy questions during business hours.

Your privacy is important to us. We use industry-standard security practices (SSL encryption, access controls, firewalls) to protect your data. If you have concerns about how we handle your information or wish to exercise your data rights on btv138, contact our support team anytime.